Responsible Gaming at b1999
Gambling should always be entertainment — never a financial strategy. b1999 is committed to keeping it that way for every player in Bangladesh.
b1999 believes that betting and casino gaming should be an enjoyable, recreational activity. We serve players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and beyond — and we take our duty of care seriously. That means providing you with the tools, information, and support you need to keep your gambling under control at all times.
Problem gambling is a real risk and can affect anyone, regardless of income, background, or experience with betting. b1999 does not trivialise this risk. Our responsible gaming program is built around the principle that players should always be in control of how much time and money they spend on the platform. We provide practical tools — deposit limits, session reminders, cooling-off periods, and full self-exclusion — so that if you ever feel your gambling is getting out of hand, you can act immediately.
If you are reading this page because you are concerned about your own gambling, or about someone else's, please read through the resources below. Our support team is available 24/7 and responds in both English and Bengali. You are not alone, and help is available.
Our Commitment to You
21+ Enforcement
b1999 verifies player age at registration and may require additional proof at any time. Under-21 accounts are closed immediately.
Secure Account Controls
All responsible gaming tools are available directly through b1999 support and take effect promptly — no delays, no friction.
Deposit Limits
Set daily, weekly, or monthly deposit caps to keep your spending predictable and within budget.
Session Reminders
Receive automatic alerts when you have been playing for a set period, helping you keep track of time spent on the platform.
Cooling-Off Period
Take a short break from betting — 24 hours, 7 days, or 30 days — without permanently closing your account.
24/7 Support
Our support team is available around the clock in English and Bengali to help with responsible gaming requests, questions, and concerns.
Responsible Gaming Tools
b1999 provides the following tools to help you stay in control of your gambling. To activate or modify any of these tools, contact our support team at [email protected] — all requests are processed promptly.
Deposit Limits
Set a maximum deposit amount per day, week, or month. Once set, limits take effect immediately. Increases to limits require a 7-day cooling-off period before taking effect.
Session Time Reminders
Set a reminder to alert you after a chosen play duration — 30 minutes, 1 hour, or a custom interval. When the reminder triggers, you can choose to continue or stop.
Self-Exclusion
Permanently or temporarily block access to your b1999 account. Available for periods of 6 months, 1 year, 3 years, or permanent exclusion. Self-exclusion cannot be reversed during the exclusion period.
Cooling-Off Period
Take a short break of 24 hours, 7 days, or 30 days. During a cooling-off period your account is suspended from betting activity but not permanently closed.
All responsible gaming tool requests are handled by our support team. Requests to activate limits or self-exclusion are processed within 24 hours. Requests to increase or remove limits are subject to a mandatory waiting period to give you time to reconsider.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. The following warning signs may indicate that gambling is beginning to negatively affect your life or the life of someone you know. If you recognise any of these signs, please reach out to our support team or seek professional advice.
- Spending more money on gambling than you originally planned, or more than you can afford to lose.
- Gambling to try to recover previous losses (commonly known as chasing losses).
- Feeling anxious, irritable, or restless when not gambling, or when trying to cut back.
- Neglecting work, family, or social responsibilities because of time spent gambling.
- Borrowing money, taking loans, or selling possessions to fund gambling activity.
- Lying to family members or friends about the amount of time or money spent on gambling.
Recognising these signs is a sign of strength, not weakness. Many players in Bangladesh and around the world have sought help and successfully regained control over their gambling. b1999's support team is here to help you take the first step.
How to Set Your Limits at b1999
Setting responsible gaming limits on your b1999 account is straightforward. Follow these steps to apply a deposit limit or cooling-off period.
- 1Log in to your b1999 account using your registered mobile number and password.
- 2Contact b1999 support via the email address [email protected], stating the type of limit you wish to apply (deposit limit, cooling-off period, or self-exclusion).
- 3Provide your registered mobile number and the specific limit or exclusion period you want applied to your account.
- 4Our support team will confirm the limit has been applied within 24 hours. Restrictions to reduce limits or activate exclusions take effect immediately upon confirmation.
If you need urgent help — for example, you are concerned that you are about to gamble with money you cannot afford — please contact our support team immediately. Do not wait for a limit to be formally applied; our team can advise you on immediate steps to protect your account while the formal request is processed.
Self-Exclusion at b1999
Self-exclusion is the strongest responsible gaming tool available on the b1999 platform. When you self-exclude, your account is blocked from all gambling activity for the duration of the exclusion period you select. During self-exclusion, you will not be able to log in, place bets, or access any games on the b1999 platform.
Self-exclusion is available for the following periods: 6 months, 1 year, 3 years, or permanent. b1999 will not contact you with promotional or marketing communications during your self-exclusion period. If you attempt to open a new b1999 account while your self-exclusion is active, b1999 will close that account immediately and return any funds deposited.
A self-exclusion cannot be reversed or shortened once it has been activated. This is an intentional design — the purpose of self-exclusion is to create a firm barrier between you and the impulse to gamble. If you wish to resume gambling after a time-limited self-exclusion period has expired, b1999 may require you to undergo a brief reactivation process, including a reminder of responsible gaming resources, before restoring account access.
Protecting Minors
b1999 is strictly a platform for adults aged 21 and above. We take the protection of minors extremely seriously. Age verification is performed at registration, and b1999 reserves the right to request additional identity documents at any point during the account lifecycle to confirm that a player meets the minimum age requirement.
If you share a device with younger family members, we strongly recommend using device-level parental controls to prevent minors from accessing gambling websites and apps. If you become aware that a minor has accessed the b1999 platform using your account or any account, please notify b1999 support immediately at [email protected]. Any account found to be held by or used by a person under 21 will be closed immediately.
Support and Help Resources
If you are struggling with problem gambling, or if you are concerned about someone you know, please do not hesitate to reach out. b1999's support team is available around the clock, seven days a week, and responds in both English and Bengali. All responsible gaming requests and concerns are handled confidentially and without judgment.
Contact b1999 support for responsible gaming help — including deposit limits, cooling-off periods, self-exclusion requests, and general guidance on managing your gambling.
Email (plain text — not a clickable link):
[email protected]Our support team aims to respond to all responsible gaming requests within 24 hours. Urgent requests — such as immediate self-exclusion — are acted upon as quickly as possible. Please include your registered mobile number in any message so we can locate your account quickly.
Enjoy b1999 Responsibly
Responsible gaming and great entertainment go hand in hand. When you play within your limits, betting stays fun. Explore b1999's cricket betting, live casino, and slots — always on your terms.
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